Create tickets from community entries?
Question asked by Michael Woffenden - February 1, 2016 at 1:38 PM
Answered
As time goes on, we use SmarterTrack tickets for more varieties of issue tracking, including tracking of "internal" tickets.
 
While we're not yet using the Community feature, we probably will in the future. 
 
My question is: Is it possible to turn a community post into a ticket from the admin interface?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Hello,
As of right now, you cannot see threads directly in the management interface. BUT as your browsing the community in the portal you can create a ticket from a community thread under 'Actions' located just above the 'Tags' and 'Related Community Thread's to the right of the thread!
 

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