Create tickets from community entries?

As time goes on, we use SmarterTrack tickets for more varieties of issue tracking, including tracking of "internal" tickets.

While we're not yet using the Community feature, we probably will in the future.

My question is: Is it possible to turn a community post into a ticket from the admin interface?

Employee Replied

2/1/2016 at 2:05 PM

Employee Post Marked As Answer

Hello,

As of right now, you cannot see threads directly in the management interface. BUT as your browsing the community in the portal you can create a ticket from a community thread under 'Actions' located just above the 'Tags' and 'Related Community Thread's to the right of the thread!

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