How to include previous message when reply ticket?
Question asked by Tien Nguyen - December 1, 2015 at 9:34 PM
Hello SmarterTrack,
When I reply ticket to customer, the preview mail content include some previous message, but the mail content that customer received only has the latest message.
How to include preview message when reply ticket? Please help me!
Thanks and Best Regards

2 Replies

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Hi - we have the same issue with our Enterprise install since upgrading to version 11.3.5801.30561.  The area where the previous conversation(s) / original content are being stripped out.  This must be a bug as it wasn't the behavior in previous versions.
Employee Replied
Employee Post
This was a bug and should be fixed for the next version to be released. Let me know if the issue persists after upgrading.
Thank you,

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