Back to Community Threads
1
Reply / Insert Canned Reply / Original Text not preserved
Problem reported by Robert Grosshandler - 11/23/2015 at 3:26 PM
Submitted
On Hosted Smartertrack.
 
1)    Take Ticket
2)    Reply
3)    Insert Canned Reply
4)    Send and close.
 
The "canned reply" portion of the reply is received by the recipient, but the original text of the support ticket is not present.  It showed up before hitting "send and close".
 
Max Replies in message is set to 3.
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

How To: Migrate a Brand to new Hosted SmarterTrack siteHosted SmarterTrack Helpdesk > General Topics
Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
Issues Sending Email from SmarterTrackSmarterTrack > Troubleshooting
Attaching SmarterMail 16.x and Older Domains to New BuildsSmarterMail > Domain/User Configuration and Management
Error Using the Embed Video ButtonSmarterTrack > Troubleshooting