Was there a bad Cyren definition sent out?
Question asked by Eric Tykwinski - 11/19/2015 at 10:07 AM
We're running SmarterMail 14.4.5787 Enterprise.  Everything has been smooth up until this morning.  Basically, we are seeing Cyren crash repeatedly, which than fills up the spool.  I tried turning it off to remove most of the spool, as well as simple reboots.  It's happened a few times this morning, so I'm thinking it could be a bad definition file?  I've seen that with other servers at least.
Errors in logs:
Faulting application name: MailService_SubProcess.exe, version:, time stamp: 0x563bdd12
Faulting module name: asapsdk.dll, version:, time stamp: 0x4f38a45a
Exception code: 0x40000015
Fault offset: 0x0015c8e0
Faulting process id: 0x424
Faulting application start time: 0x01d122e9f93b9252
Faulting application path: D:\Program Files (x86)\SmarterTools\SmarterMail\Service\MailService_SubProcess.exe
Faulting module path: D:\Program Files (x86)\SmarterTools\SmarterMail\Service\PlatformDependent\x86\asapsdk.dll
Report Id: 38f3cbef-8edd-11e5-8e32-0026b92cba96

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Matt Petty Replied
Employee Post
No, we had some Cyren changes that made Cyren unstable in some cases. We will be releasing a minor today to address these issues. If you need a custom build you can contact sales@smartertools.com. We have a custom build from Monday or Tuesday that adds stability to the changes we made in the last minor.
I don't think it bad definition file, but if you want you can clear the definition files for Cyren,
"C:\Windows\Temp" and delete all files starting with "cteng_", Make sure Cyren is not running when you do this.
Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
Eric Tykwinski Replied
Thanks Matt, I'll wait for a bit to see how things go for now, but nice to know there's a fix if it continues.
Matt Petty Replied
Employee Post Marked As Answer
We have released a new minor today that addresses many issues that people were having with Cyren.
Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

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