Quick Search still doesn't work after minor release
Problem reported by Emanuele Tomasi - October 24, 2015 at 5:38 AM
Submitted
Hi,
 
I installed (perfectly without problems) the minor release that was supposed to solve the bug of the quick-search,
 
initially seems to be ok, but analyzing better, I see that with the quick search I can find only tickets that have an
 
opening date less than 30 days, if I try to find a ticket that has more than 31 days (and it exists!) don't find
 
anything.
 
Someone can help me? Because its a serious problem for our organization.
 
Thanks a lot!

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Employee Replied
Employee Post
Hello,
I tested this locally and was able to find tickets with idle times > 36 days. Hmmm... Does this happen on all computers? Try clearing your cache, or changing browsers? There could be a search value stuck in your cache from old advanced searches possibly... If that does not help and this is critical i would recommend contacting our support so that we may take a closer look at your install and get this fixed for you. 
 

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