Back to Community Threads
1
Using SmarterTrack with personalized email address?
Question asked by Peter M - 10/16/2015 at 8:04 AM
Unanswered
We would like each agent to be able to respond to tickets with a personalized email address in order to give our customers the feeling that they have a specific contact person. We envision it as follows:
1. The customer sends a question to a team email address (support@acme.org).
2. An agent replies using his or her personal email address (jane@support.acme.org).
3. The customer can then respond to the agent.
The customer response would still appear in the SmarterTrack Queue, however, and all agents in the support group would still be able to view all communication and respond to any ticket if necessary.
Is it possible in SmarterTrack 11 to create personalized email addresses for agents that would work in this way?
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Respond to Tickets From an Email ClientSmarterTrack > Installation and Configuration
User and Agent Portal AlertsSmarterTrack > Installation and Configuration
SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
Issues Sending Email from SmarterTrackSmarterTrack > Troubleshooting
How to Setup Microsoft 365 (Office) Accounts in SmarterTrack Using OAuthSmarterTrack > Installation and Configuration