Can SmarterTrack be setup with no portal access from the internet?

Question asked by Robert Griffing - 9/25/2015 at 11:38 AM

Unanswered

I want to evaluate SmarterTrack for use as an internal (employee only) interface for Who's On and Live Chat.

I setup SmarterTrack on an internal webserver (no public DNS), copied website integration script to company website.
Browsing the company website from the local network showed results in Who's On and I could push Live Chat invites to local users.

When browsing from the outside to the company website nothing showed up on Who's On.

That is when I realized that the website integration script is client side.

How can i setup SmarterTrack so that Who's On and Live Chat will work from company website, while SmarterTrack portal wont be available from the internet?

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Employee Replied

9/25/2015 at 11:51 AM

Employee Post

Hello,

I searched the Knowledge Base section and found these for you.

http://portal.smartertools.com/kb/a2521/configure-whos-on-to-track-visitors-on-your-companys-website.aspx

http://portal.smartertools.com/kb/a2493/add-a-live-chat-image-to-a-company-website.aspx

http://portal.smartertools.com/kb/a2955/disable-the-community.aspx

With these articles you should be able to complete when you are trying to do.

Let me know if you have any questions,

Robert Griffing Replied

9/25/2015 at 12:37 PM

Thank you, I have read those and implemented them. However that still leaves the portal available. (Knowledge base, News and Management interface link)

Employee Replied

9/25/2015 at 12:55 PM

Employee Post

I found these for you

Here is news and knowledgebase:

https://portal.smartertools.com/community/a223/disable-news-and-knowledgebase.aspx

Management Interface link
https://portal.smartertools.com/community/a69/smartertrack-v-10_0_5182-remove-management-interface-from-footer.aspx

Robert Griffing Replied

9/25/2015 at 1:20 PM

Thanks, those I did not see. I will try those this weekend (I hope) and post back next week.

Robert Griffing Replied

10/2/2015 at 8:44 AM

Thanks, though not the perfect solution it dose cut down on the exposure. Would really like it if all that was exposed to the internet was Who's On (inbound script) and Live Chat client.

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