Can SmarterTrack be setup with no portal access from the internet?
Question asked by Robert Griffing - September 25, 2015 at 11:38 AM
Unanswered
I want to evaluate SmarterTrack for use as an internal (employee only) interface for Who's On and Live Chat.

I setup SmarterTrack on an internal webserver (no public DNS), copied website integration script to company website.
Browsing the company website from the local network showed results in Who's On and I could push Live Chat invites to local users.
 
When browsing from the outside to the company website nothing showed up on Who's On.
 
That is when I realized that the website integration script is client side.
 
How can i setup SmarterTrack so that Who's On and Live Chat will work from company website, while SmarterTrack portal wont be available from the internet?

5 Replies

Reply to Thread
0
Employee Replied
Employee Post
Hello,
I searched the Knowledge Base section and found these for you.
With these articles you should be able to complete when you are trying to do.
Let me know if you have any questions,
 
0
Thank you, I have read those and implemented them. However that still leaves the portal available. (Knowledge base, News and Management interface link)
0
Employee Replied
Employee Post
I found these for you
Here is news and knowledgebase: 
0
Thanks, those I did not see. I will try those this weekend (I hope) and post back next week.
0
Thanks, though not the perfect solution it dose cut down on the exposure. Would really like it if all that was exposed to the internet was Who's On (inbound script) and Live Chat client.

Reply to Thread