Split issues into multiple tickets
Idea shared by Jonathan Forrester - 9/9/2015 at 12:49 PM
Proposed
I wanted to see if we could get a feature to split issues within the system. Like when someone submits a ticket it comes across as 2 questions but they are separate in my eyes as well as others.

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Hello Jonathan,
Couldn't the agent just create a second ticket?
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The agent technically could but you cannot delete what the original ticket maker has said so it would get confusing. Unless there was a way to edit the ticket body for each response then that would work just fine.

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