Ability to change ticket ID format
Idea shared by Tan Fang Wai Caric - August 28, 2015 at 6:27 PM
It will be helpful if it is possible to change the ticket ID to the format we prefer.

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been waiting so long for a better ticket format. So many people consider the messages we send spam because of the smarter track format. Also, being able to embed the ticket # somewhere in the header rather than the subject line would be magic.

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