Licence appears as accepted, but failed in selfdiagnosis

I am using a test licence (due in some weeks) that was accepted when put in. Nevertheless, SMTP, POP and IMAP are down and if I run the Smartermail selfdiagnosis the system check tells the product is not activated.

Activated it again, reactivated, started the testversion, rebooted the complete system. Did not help. What could be wrong? How to solve?

Bruce Barnes Replied

8/16/2015 at 12:49 AM

SmarterTools was having issues with thier registration server yesterday. You may want to activate you license, again, by activating with the license, username, and password, just like you did the first time, and see if that resolves the issue. If not, then open a ticket with SmarterTools.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Evert Ruiten Replied

8/17/2015 at 12:36 AM

Hi Bruce,

I did what you said, but I saw my new license was only for 10 mailboxes, and I am now up to 50 mailboxes. I've requested sales for a new license.

Thanks for your support and quick reply!

Evert

Andrea Free Replied

8/18/2015 at 9:09 AM

Employee Post

Hi Evert,

It looks like the issue was caused by the wrong trial key being sent to you. Since you're squared away with the correct trial key now, I'll go ahead and update this thread to Not a Problem. Please let us know if you need anything else!

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

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