View SPAM score in webmail
Idea shared by Michael Lewis - August 6, 2015 at 8:20 AM
Declined
Since we already know the SPAM score, it would be nice if you could enable/disable viewing it so you can get a feel of what content is generating false negative/positive scores without having to dig through the logs.
 
Domain admins would appreciate this feature - a lot!
 
My Other suggestions: http://bit.ly/segoideas

6 Replies

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0
Robert Emmett Replied
Employee Post
I have add this idea to our feature requests list for further discussion by the dev team.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Any idea when this item will be added?  It's a great idea that was proposed 30 months ago.  
0
Matthew Kides Replied
Employee Post
After discussing this feature we have decided not to implement this at this time.
Matthew Kides
Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Why am I not surprised.
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
3
I seriously need to find a new Mail Server program or just bite the bullet and switch to 365.   I have been loyal and given SmarterTools the benefit of the doubt long enough.  The lack of interest in adding seemingly simple features that add a significant (user requested) value is getting really old.  Bugs in every new release.  Haven't even gone to 16 yet.  Showed my users and customers the UI and they said no way.  Now we have 17 coming with more features I don't need (yes I know, someone may, but I bet if you asked your users you would find out most don't want or need these new nice to haves) and there are still bugs in 16 from what I hear.  No thanks!
 
2
Robert Emmett Replied
Employee Post
Matthew Leyda / Tim DeMeza, I would like to provide a little more explanation behind the reason why this particular idea was declined at this time.  We have millions of end-user customers that use SmarterMail.  The general user does not understand what a Spam Weight score means and could potentially confuse them thus burdening domain and system admins with questions.  This information is already provided in the Header and Raw views of the content for those users that truly want or need to know the spam scores.  Additionally, the anti-spam settings can be configured to prefix any potential spam message with LOW, MEDIUM, or HIGH, which is more indicative of the spam level for most users.
 
We value the ideas and suggestions of our customers and in turn your customers.  When management and the development teams discuss these ideas, we must take the whole customer base into consideration and weigh all of the pros and cons (to include feature bloat or confusion).
 
There are a lot of wonderful improvements and features that have been included with SmarterMail 16, including a newer, modern UI.  The positive reviews significantly outshine the negative feedback, which was mostly related to speed which is now solved and also that it's somewhat different than what people are used to.  Moreover, SmarterMail 17 is adding many new features--almost all of which are user-requested.
 
I apologize for the previous post.  We don't provide single line responses without reasons for our decisions.
 
Hope this helps,
Robert
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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