SmarterTrack Communicator

Idea shared by Esa Raivio - 8/2/2015 at 4:53 AM

Proposed

I just installed smartertrack communicator. Looks like it's very unstable software. Even small network error or something causes the crash. Anyway I got it up and working in the end.

I was hoping it will save time to log calls but there seems to be major issue. Communicator opens new call log after accepting the call, it recognize the caller number but does not find the user from database by phone. It's waste of time to find email address for customer even it's already on database.

Please improve the communicator and try to fix stability problem.

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Sergio Zozulenko Replied

8/5/2015 at 9:04 AM

Good luck with that. We've been reporting that communicator is a broken piece of software, going on a year now.

All I got to show for it out of multiple email communications with support is more issues caused by them trying to fix it. Then getting told "we're essentially scrapping the client and making a new one." So now left with a broken communicator until the "new" one is made.