What is this POP up? - SmarterTools

So, I have a customer. They are using smartermail. He called today stating that he received a popup message logged into smartermail. The message said that he was at 90 percent disk space.

How do I turn this off. Why is he getting it? Why are the dates from last year? He is not currently at 90% of his disk space. He was around these times last year. Why is this popping up now? And here is the strange part of it. I got his email and password from him. Logged in from my own machine, and no pop up. So it is not serving out side of his house??

Remember kids, every time a spam message gets blocked, a nerd gets their glasses. spamhurts/July 15

SpamHurts Replied

8/22/2015 at 9:27 PM

bump..... help

Remember kids, every time a spam message gets blocked, a nerd gets their glasses. spamhurts/July 15

Joe Wolf Replied

8/23/2015 at 10:33 AM

Do you have a disk space limitation set on the user? The warnings may be valid if you have a limit sent and the user has never dismissed the notifications. Has the user tried hitting the Dismiss All button?

If you're sure it's a local browser issue clear the browser cache or try using a different browser.

-Joe

Thanks, -Joe

Scarab Replied

8/24/2015 at 10:42 AM

The Event Notifications are coming from SETTINGS > EVENTS. You have a rule configured for "User Disk Space Used". If you want to disable this alert for future events you would either modify the Event appropriately or remove the "Enabled" checkbox for this item.

As Joe pointed out this won't fix it for previous events. If a user has received previous events and never dismissed them then they will continue to be alerted of this in their notifications until they do.

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