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Am I correct in understanding that there is no way to prevent users from attaching files when submitting tickets via E-Mail specifically?
We have a situation where our customers usually send confidential information. We are okay with them attaching files using the portal or live chat as they are both SSL encrypted. However we do not want them to ever submit any files via E-Mail as this would violate confidentiality laws.
Is this possible? Wasn't this possible in previous versions?
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES