Server wants activation all of a sudden and cant request forgotten password as server wont receive till we activate
Problem reported by Jon Eastwood - July 20, 2015 at 1:38 PM
Submitted
I have a client who’s SM4 server and for whatever reason it has gone into activation mode which has stopped email coming in - yet it’s not a new server and nothing has changed.
 
Yet we can’t activate it as it wants the client to login in with their SM Account username and password but as you can see it’s SM4 - so a VERY old SM install and they can’t remember the password.
 
But we can’t request the password to be reset and sent to them as the server that needs activating is where the email would go to so the client would never get the link.
 
So we are stuck in a loop unable to activate a VALID server, get email and reset the password.
 
Can anyone help or advise what to do ASAP?
 
Thanks
 

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Robert Emmett Replied
Employee Post
Jon, SM 4.x is certainly a very old SM install. I can not guarantee this KB article will work, but have you giving it a try?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Robert Emmett Replied
Employee Post
You can contact our sales department and provide them with the license key.  They will be able to retrieve the username and password associated with the key.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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