Reset Administrator Username and Password

On occasion, you may need to reset the system administrator password. This is useful in the event that the primary administrator has lost the password.

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

Follow these steps to reset the primary administrator login and password:

  1. Stop the SmarterMail service.
  2. Navigate to the SmarterMail directory. By default, this will be C:\Program Files\SmarterTools\SmarterMail.
  3. Open the Service subdirectory.
  4. Make a backup copy of the file MailConfig.xml.
  5. Open the MailConfig.xml file in Notepad.
  6. Find the section that looks like this:
    <!-- ** System Admin *************************** -->
    <!-- ** To reset admin password, delete these items ** -->
    <!-- ** and then restart the SmarterMail Service. ** -->
    <!-- ***************************************** -->
    <sysadminusername> ... < /sysadminusername>
    <sysadminpassword> ... < /sysadminpassword>
    <!-- ***************************************** -->
  7. Delete those lines and save the file.
  8. Start the SmarterMail service.

You should now be able to log in to SmarterMail using the default username and password:

  • Email: admin
  • Password: admin
Learn more about using SmarterMail for your email accounts and company-wide chat.


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Would you happen to have a Linux version of these instructions? We are also using v. 5.5 enterprise. TIA.
Ryan McNamee (January 26, 2015 at 1:02 PM)
Hi Ryan. SmarterMail can only be installed on a Windows server so we don't have any Linux version instructions. Are you the System Administrator of the installation or an end user?
Andrea Rogers (January 26, 2015 at 1:11 PM)
Ok, I guess it is safe to assume then, we are using a cloud based version. This is my first week as an administrator at the company, I know we only have linux servers, so unless it was installed one of the local end user desktops I cant see it being in house. What can I do to gain access to the local admin account to change the smpt protocol settings. TIA.
Ryan McNamee (January 26, 2015 at 1:21 PM)
You'd want to contact your System Administrator for that. If you give me your domain I can do a search online to see who is hosting your email.
Andrea Rogers (January 26, 2015 at 1:30 PM)
Hello Fellas,

I am running SM 9.x and Windows Server 8. I tried what was above to a T but when I try to login using admin/admin for user and pass it is tell me email address or password incorrect. Am I missing something? I need to get into my mail please help!!!

Francis Gibbons (July 22, 2015 at 8:21 AM)
Hi Francis! If you're not able to reset the credentials with these steps, please submit a ticket to our support team. (Understand that if a bug in the software is causing this mishap, your ticket will be refunded.) Here is more info on submitting an Email or Phone Ticket:
Andrea Rogers (July 22, 2015 at 8:43 AM)
For everyone else, Matt's suggestion works:

Michael Lewis (July 23, 2015 at 9:11 AM)

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