Editing user submitted email body
Idea shared by Serge Baranovsky - July 20, 2015 at 1:32 PM
Under Consideration
How do we edit the email body that has been submitted by an unregistered user to their ticket in SmarterTrack? 
 
Or if editing is not an option, at least delete their reply?
 
This is for those occasions when a user may submit sensitive information we have never asked for and don't want to be exposed to.
 
Thanks!

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We often have the need to edit the body of a ticket -- via the admin interface.
 
Is this coming in the current (or a future) release?
 

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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