WebService method GetTicketTimeLogs return empty array

Problem reported by Yannick Guerdat - 7/5/2015 at 10:44 PM

Resolved

Hi,

We are trying to use the WebService to export the working time in our billing platform with the method getTicketTimeLogs(ticketId) but it ever return nothing.

We do the following steps :

WebService Login (full rights user) / Success
Call the method GetTicketsBySearch / Success
Call the method GetTicketTimeLogs / Failed --> Returned an empty array

Can you please have a look and fix it ?

Thanks a lot

Artionet.Group - Digital Transformation, eGovernment Solutions

2 Replies

Reply to Thread

Employee Replied

7/6/2015 at 1:11 PM

Employee Post

Hello Yannick,
I tested this locally and found that the time logs must have a category in order to come back from 'GetTicketTimeLogs'. I don't believe this was by design so it has been changed for the next version. Let me know if this does not seem to be the case.

Thank you,

Ashley