Can You Permanently Delete A Ticket/CallLog?
Question asked by Ben Santiardo - 6/29/2015 at 5:08 AM
Answered
We are just starting off using SmarterTrack and in the process of setting up we created several "test" Tickets and CallLogs. Now that our system will be going live, I would like to permanently purge all these deleted Tickets and CallLogs. I see the online help says that Admins have the ability to permanently delete records...but I can't find a way of doing that.
 
I searched for "Deleted Records" and I find them, then I click "DELETE" again on the record thinking that would kick off a permanent purge, but nothing happens. I don't see any other area to perform this function.
 
Help!
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Ben Santiardo

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Antonio King Replied
Also interested in knowing if this is possible at all as we go live here in the next week and a half. 
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Employee Replied
Employee Post Marked As Answer
When a ticket is flagged for deleted it will stay in the system for 90 days.  After that time the ticket/call log will be purged from SmarterTrack.

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