Common situation: User would like to send an email to contacts who are all tagged as 'Family' with a master category. Since you can't type a category in the To: when composing...
- In SM14, navigate to Contacts.
- Click View -> Filter -> Category and pick a category to reduce 100+ contacts to the 14 you want.
- Click Actions -> Select All
- Click Actions -> Send Email and the message gets addressed to _all_ your contacts instead of the 14 shown on the screen.
When fixing this, why not get rid of the Select All in the Actions menu (there is no Select None) and just put an intuitive checkbox in the header where you can check/uncheck to select all/none (just like SM uses for the Inbox).