firefox menu problem
Problem reported by Richard Frank - June 22, 2015 at 12:24 AM
Submitted
when I use Firefox to manage the domains (logged on as system admin) and clicking on right menu items don't change.
I keep seeing the domain list and the domains specifics in the right content frame.
using windows 8.1 and latest version of Firefox.
 
I haven't upgraded to the latest v14 yet, Will do soon.
screenshot
http://screencast.com/t/xNnjolk7jR
 
I am just curious if others have this problem too.

16 Replies

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FlexWS Replied
Hé, nog meer Nederlanders :)

Ýou mean when you click in the menu on the left, the right side doesn't update? I do not have this problem in SM 14.0 when I test this in Firefox 38.0.5 on Windows 8.1
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Steve Reid Replied
I can't reproduce it either
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Richard Frank Replied
@flexws hey.. fellow Dutchman
That's exactly what I mean. I just de-installed FF and reinstalled again but the same behaviour.
I RDP-ed to an old win2003 srv installed FF on it and it worked like it should.
 
strange..
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Steve Reid Replied
Could be an addon interfering
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Richard Frank Replied
Nooooo... I just uninstalled again FF and deleted all the program folders and %APPDATA% Mozilla folders to be sure nothing is left behind.
It didn't help.
 
 
"Boss, I want a new PC"
 
 
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Richard Frank Replied
I just uninstalled again FF and deleted all the program folders and %APPDATA% Mozilla folders to be sure nothing is left behind.
It didn't help.

"Boss, I want a new PC"

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Robert Emmett Replied
Employee Post
Have you tried using Chrome and/or IE?  Is it only a Firefox issue?  In the past, we have seen a similar issue, and it was a JavaScript error in a particular browser.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Richard Frank Replied
I banned chrome.
IE is fine. So afaik only FF
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Steve Reid Replied
No chrome for you! lol kind of an extreme measure
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FlexWS Replied
It could be a problem with your temporary internet files / cache.

Deleting from %appdata% only deletes your roaming profile, but your cache is saved in your local profile. Take a look at %userprofile%\AppData\Local\Mozilla\Firefox\Profiles and delete the cache or the complete profile over there.
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Richard Frank Replied
@flexws Will try that tomorrow.
On my own notebook @home I have no probs using SM on FF and if it's a cache problem that could be caused by the ramdrive I am using for internet caching for FF and IE.

@steve: I deleted chrome not because of this :) FF is more then good as alternative for IE
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Richard Frank Replied
When I use F12 in firefox I see this message in the console pane
Empty string passed to getElementById().
in the file jquery.ashx
 
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Richard Frank Replied
In the mean time
I upgraded to the latest SM version 14-andsomething
still this meny problem but I discovered something else
I installed SM on an other server and there it doesn't happen. FF and the menu responds fine.
 
during the upgrade of SM I uninstalled rebooted etc. just like one should do it.
 
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dcwhitson Replied
I have this issue as well. The left panel in System Administrator never changes. Works just fine in Chrome, but FF is my primary browser. Happens in both FF v46 and v45.
 
If I go to manage a domain, the domain list remains in the left panel even though I am on the management page for a single domain. If I click on Email, File Storage, Reports, Settings, etc. the left pane never changes and only shows the list of all the domains on the server. If I click on one of those domains in the left pane, the main screen changes to the Details page of that respective domain I click on.
 
Any tips on resolving would be appreciated. Thanks!
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Matthew Leyda Replied
I'm seeing the same thing.
Firefox ver 45.02
SmarterMail Ver 14.5.5871
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
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Karl Jones Replied
I came across this problem just this Tuesday on a brand new computer with fresh Win 8.1 install. I had just transferred settings from an older computer. Previously saw it on a Win7 Pro install, just started happening one day. It only seems to happen in FF, Chrome and Opera and IE all worked so i new it wasn't a smartermail setting issue.

I fixed it by using the HELP / TROUBLESHOOTING / REFRESH FIREFOX - Worked normally after that.

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