Hit ENTER after each Tag to add it to your post; Numbers in parentheses represent the Tag's usage.
I am not sure what to do here, last night at 12 am all our old tickets where opened and then all the customers were emailed to say they have open requests. This is a mess!
I have 2 problems:
1. How do we close all of these tickets because we actually have open tickets in the system. I don't have time to go through 2,000 tickets.
2. How can I send a mass email to my customers saying that there was a glitch last night so I am not bombarded with calls and emails today?
I called SmarterTools and their support is closed.