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"Take and Reply" option for tickets
Idea shared by Umut Muhaddisoglu - 6/18/2015 at 11:59 PM
Proposed
I'll suggest an option named "Take and Reply".
 
For each ticket, you perform 2 actions to reply it:
- Take it
- Reply it

And this leaves the "Take" popup dialog as open.
 
A "Take and Reply" option can open the "Reply" dialog automatically by "Taking" the ticket in the background.
 
Faster and cleaner.
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