Hugo, in the domain folder can you verify that the username has been removed from the accountList.xml and that the username folder has been removed from the Users folder within the domain folder?

Robert,

the username apears in the accountlist.xml, but the username folder does not show up .

 

 

 

Remove the username from the accountList.xml. You may need to restart your SmarterMail service, but then it should go away.

This is resolved .

 

Is this a "bug" or already known issue that we could expect often?

Hugo, we're going to chalk to up to a one time occurrence unless it has happened on multiple occasions for you.  The accountList.xml file may have had a writing lock which prevented the SmarterMail service from removing the username.

 

Obviously, if this situation occurs again, we will look further into.  At this time, I'm marking this as Not a Problem.

If Smartermail encounters a file that cannot be accessed then does that appear in the log? It seems like this issue needs more troubleshooting.

 

Also it would be nice if Smartermail detected these types of issues and attemps at a later time to write in the info again.