active sync sony z2 android

Problem reported by Richard Frank - 5/18/2015 at 1:13 AM

Submitted

the client devices informs: cannot connect to server

the log file on the server says

[2015.05.18] 10:03:41 [965326301] e-mail@address.ext androidc603917532 SonyD6503 v14_0
[2015.05.18] 10:03:41 [965326301] IN : ItemOperations (122 bytes)
[2015.05.18] 10:03:41 [965326301] <ItemOperations xmlns="ItemOperations">
[2015.05.18] 10:03:41 [965326301]   <Fetch>
[2015.05.18] 10:03:41 [965326301]     <Store>Mailbox</Store>
[2015.05.18] 10:03:41 [965326301]     <CollectionId xmlns="AirSync">8b9748006aa14f5e91636ea734612e54</CollectionId>
[2015.05.18] 10:03:41 [965326301]     <ServerId xmlns="AirSync">25404</ServerId>
[2015.05.18] 10:03:41 [965326301]     <Options>
[2015.05.18] 10:03:41 [965326301]       <MIMESupport xmlns="AirSync">1</MIMESupport>
[2015.05.18] 10:03:41 [965326301]       <BodyPreference xmlns="AirSyncBase">
[2015.05.18] 10:03:41 [965326301]         <Type>4</Type>
[2015.05.18] 10:03:41 [965326301]       </BodyPreference>
[2015.05.18] 10:03:41 [965326301]       <BodyPreference xmlns="AirSyncBase">
[2015.05.18] 10:03:41 [965326301]         <Type>2</Type>
[2015.05.18] 10:03:41 [965326301]         <TruncationSize>200000</TruncationSize>
[2015.05.18] 10:03:41 [965326301]       </BodyPreference>
[2015.05.18] 10:03:41 [965326301]       <BodyPreference xmlns="AirSyncBase">
[2015.05.18] 10:03:41 [965326301]         <Type>1</Type>
[2015.05.18] 10:03:41 [965326301]         <TruncationSize>200000</TruncationSize>
[2015.05.18] 10:03:41 [965326301]       </BodyPreference>
[2015.05.18] 10:03:41 [965326301]     </Options>
[2015.05.18] 10:03:41 [965326301]   </Fetch>
[2015.05.18] 10:03:41 [965326301] </ItemOperations>
[2015.05.18] 10:03:41 [965326301] OUT: 200 (81.606 bytes, 3 ms)
[2015.05.18] 10:03:41 [965326301] System.IO.InvalidDataException: Code page 'AirSyncBase' does not contain word '0x37'
[2015.05.18] 10:03:41 [965326301]    at MailService.Protocols.ActiveSync.WbXml.WbXmlParser.#3f(XmlTextWriter #yU, Boolean #Upe)
[2015.05.18] 10:03:41 [965326301]    at MailService.Protocols.ActiveSync.WbXml.WbXmlParser.Translate(Byte[] wbXml, Boolean truncateForLog)
[2015.05.18] 10:03:41 [965326301]    at MailService.Protocols.ActiveSync.VersionSpecific.VersionHandlerBase.LogResponse(Byte[] wbxml)

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Bruce Barnes Replied

5/18/2015 at 5:54 AM

Richard: what version of SmarterMail are you experiencing the problems with? Are you on the latest release of your installed version?

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Richard Frank Replied

5/18/2015 at 7:43 AM

Hi Bruce

Well, I wasn't so I did upgrade to the latest version, following the procedure like uninstalling rebooting and then installing latest version.

Unfortunately it didn't help, so I helped the customer to reinstall his account. But his problem remained.

Bruce Barnes Replied

5/18/2015 at 9:18 AM

Richard: When you say, "reinstall his account," do you mean delete his account from his device and recreate it?

If that's the case, and doing so didn't resolve the problem, then you probably need to open a ticket with SmarterTools and include copies of the logs with the ticket.

Richard Frank Replied

5/18/2015 at 10:45 AM

thnx..

think that's best way to go

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