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We recently upgraded to V11 of the Support Portal.
In the past when we received a generic alert from our Automated Emails we could click on the Sender's Name and change who received the Ticket. IE there is a detected issue with an application our automated tools send an email as Support@Companyname.com this is recevied in our Support Portal and then depending on what the issue was we would change the Sender to be "Bob@Companyname.com" because he was the one that needed to know about the issue. Please re-enable the ability to change the Sender on the Ticket,