SmarterTrack V11 - User Ticket Assignment
Question asked by Robert Skillings Jr - 5/14/2015 at 9:45 AM
We recently upgraded to V11 of the Support Portal.
In the past when we received a generic alert from our Automated Emails we could click on the Sender's Name and change who received the Ticket. IE there is a detected issue with an application our automated tools send an email as this is recevied in our Support Portal and then depending on what the issue was we would change the Sender to be "" because he was the one that needed to know about the issue. Please re-enable the ability to change the Sender on the Ticket,

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