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In smarterTrack there is something that make smarterTrack support Portal not secure for many businesses, In smarterTrack if any user logged in, when he try to create new ticket it ask again Email Address and user can enter another users email address,in this case for many businesses user might ask some jobs for another user! i think when user is logged in it shouldnt ask for his email address?!
another thing that is very important for right to left languages is ability to change default font for portal and also for ckeditor because current font in RTL languages like arabic cause portal beautiful