We need an effective way to stop the "Out of Office" loops with the ticket system. 

 

When a message is sent to an email address that replies WITHOUT the ticket info in the subject line it creates a new ticket which gets another reply, and another ticket is created and another reply and another ticket is created... and so on and so on until someone changes the import from pop email freq to 120 mins, and logs into the support email account and intercepts the next Out of Office email and deletes it...

 

Why cant we have an Event Action that is "DO NOT CREATE TICKET" or  "DO NOT REPLY TO TICKET"

Event would be something like if subject contains "Out of Office" then don't reply with the statndard "Your ticket has been created" message...