To the best of my knowledge the only way to add an agent to a group is to go in to each group separately and Add/Remove agents.  Please correct me if I am wrong about this being the only way.  I hope that I am wrong.

 

We have many departments and even more groups.  Many agents work across numerous different departments and groups.  If I hire a new employee or want to change the Dept/Groups of an existing employee,I currently I have to go into each group one by one.  I can't even see a list of what each agent is assigned to.

 

What I would love to see is a way to go into edit an agent.  Then see a list of groups that agent is assigned to and be able to assign an remove this agents from desired groups.  I think this would be much more efficient and a huge time safer.

 

Is there any other way to do this with out having to go in and edit each group one x one?

 

Thank You,

Chris