Adding/Removing Agents To A Group
Idea shared by Chris McLellan - 4/4/2014 at 6:39 PM
To the best of my knowledge the only way to add an agent to a group is to go in to each group separately and Add/Remove agents.  Please correct me if I am wrong about this being the only way.  I hope that I am wrong.
We have many departments and even more groups.  Many agents work across numerous different departments and groups.  If I hire a new employee or want to change the Dept/Groups of an existing employee,I currently I have to go into each group one by one.  I can't even see a list of what each agent is assigned to.
What I would love to see is a way to go into edit an agent.  Then see a list of groups that agent is assigned to and be able to assign an remove this agents from desired groups.  I think this would be much more efficient and a huge time safer.
Is there any other way to do this with out having to go in and edit each group one x one?
Thank You,

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Employee Replied
Employee Post
Hello Chris,
          This has been added as a feature request for future versions. (There currently is no way to do this via UI)
Thank you for the response.  Will this thread be updated once it is decided that this idea will or will not be added?
User Replied
I will include a link to this page with the request.

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