Adding/Removing Agents To A Group
Idea shared by Chris McLellan - April 4, 2014 at 6:39 PM
Completed
To the best of my knowledge the only way to add an agent to a group is to go in to each group separately and Add/Remove agents.  Please correct me if I am wrong about this being the only way.  I hope that I am wrong.
 
We have many departments and even more groups.  Many agents work across numerous different departments and groups.  If I hire a new employee or want to change the Dept/Groups of an existing employee,I currently I have to go into each group one by one.  I can't even see a list of what each agent is assigned to.
 
What I would love to see is a way to go into edit an agent.  Then see a list of groups that agent is assigned to and be able to assign an remove this agents from desired groups.  I think this would be much more efficient and a huge time safer.
 
Is there any other way to do this with out having to go in and edit each group one x one?
 
Thank You,
Chris

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Employee Replied
Employee Post
Hello Chris,
          This has been added as a feature request for future versions. (There currently is no way to do this via UI)
Thanks,
-Ash
0
Ash,
 
Thank you for the response.  Will this thread be updated once it is decided that this idea will or will not be added?
 
Chris
0
I will include a link to this page with the request.

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