How can I give agents access to the global tickets queue?
Question asked by Mike Kauspedas - November 14, 2014 at 4:40 PM
Answered
I want to give agents access to the global tickets queue. Right now there do not have access. I played with all the options in agent role and cannot find one that does it. It I make the agent a manager they can see the global queue. 

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At this time you will need to make them as a manager for them to see the global queue.

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