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I understand that SmarterMail has its "Aliases" feature and that is seen as a replacement for Outlook's "Contact Groups" but I find it a weak replacement for a couple of reasons.
- Regular users are not able to create their own aliases as they must ask a domain administrator to do it. In office environments, users have been creating local contact groups themselves for a couple of decades. Asking a domain admin to create something like this for them only makes things difficult for the end user and the domain admins.
- Alias != Contact Group because an Alias is an email address with a N number of real addresses behind it. Contact groups are just a way to organize multiple existing contacts for someone within their own email client (Outlook or whatever).
Currently, we are able to create Contact Groups by adding an extra Outlook Data File to Outlook and creating the group in the contacts of that data file. While this works, it is confusing for users because they now have two different "Contacts" listed in Outlook. We've done our best to train our clients to not create anything other than contact groups in this second area but it's easy to get confused. Also, for those who use smart phones or tablets along with Outlook, they don't see their contact groups as they don't sync. This is frustrating for users.