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I know that when someone creates a ticket, related articles are shown.
However I would like to see a feature that would allow articles to be manually "related to" other articles. Sort of a "see also" capability. The "related" articles, if any, would show up in a list at the bottom of the current article.
In this case I am suggesting that the relationships are created manually, versus having the system list them.
It might look something like this: