Hyperlinks within KB articles and Tickets

Question asked by Shannon Yates - 11/7/2014 at 8:54 AM

Answered

I am not sure if this is just my lack of knowledge with all of the updates or if this is a true bug.

I am trying to add hyperlinks to ticks and KB articles and I find that I am receiving a javascript:0 error when I try to click on OK. The screen does absolutely nothing at all and I am not sure what it is that I am doing incorrectly?

Here is what mine looks like when I try to add a link (the link option here even looks different than mine:

Here's the link option from within this thread:

So does this mean that I have something set up incorrectly?

Thank you,

Thank you,

Shannon Yates
Help Desk

Confidence, Trust, Leadership. Traditions since 1923
12487 Plaza Drive | Cleveland, Ohio 44130-1084

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Employee Replied

11/7/2014 at 9:03 AM

Employee Post

Hi Shannon,

From the first image you posted, it looks like all settings are displaying at once, regardless of you having "URL" chosen for the Link Type. What should be happening is you choose "URL" and the Protocol and URL fields appear. If you choose "Link to anchor in the text" the Select an Anchor text should appear. And if you choose "Email Address" the last fields for those settings should appear.

I'm not sure this is something I can troubleshoot as I'm not terribly technical, but what version are you running? This will help other users or agents in troubleshooting this. Also, when did this behavior begin?

Shannon Yates Replied

11/7/2014 at 10:09 AM

Thank you Andrea I was noticing the same thing. We are currently on the following version:

SmarterTrack Enterprise
Version 10.4.5423.15868

Thank you, Shannon Yates Help Desk Confidence, Trust, Leadership. Traditions since 1923 12487 Plaza Drive | Cleveland, Ohio 44130-1084

Employee Replied

11/7/2014 at 11:01 AM

Employee Post Marked As Answer

That's the version I'm testing with and I'm not able to replicate this. Does this behavior happen every time or only after certain steps you take? What version of Firefox are you on?

Shannon Yates Replied

11/7/2014 at 12:15 PM

As it turns out I was on an outdated version of Firefox once updated it works fine. So sorry to bother you and thank you for your help and suggestions.

Thank you, Shannon Yates Help Desk Confidence, Trust, Leadership. Traditions since 1923 12487 Plaza Drive | Cleveland, Ohio 44130-1084

Employee Replied

11/7/2014 at 1:30 PM

Employee Post

It's not a bother at all! I'm glad you were able to get it figured out. Let us know if you need anything else.

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