I am glad to hear that resolved the issue. If you want to push this to all your users in the domain login as the domain admin and go to Settings | Domain Settings | Advance Settings | Default User Settings | Compose tab and make the change. After that is done all future users will have the UTF-8 setting. To push it to all existing users in the domain go to Settings | Domain Settings | Advance Settings | User Propagation | Compose Tab and check the Text Encoding box and then Propagate Now button.