Forgot password asks me to enter old password

If a user on the portal hits 'Forgot password' they are emailed a link to reset their password. however on the page that opens it requires you to enter the ingformation below.

Username

Old password

New password

If i forgot my password how do i enter it for a password reset?

Employee Replied

2/19/2014 at 8:53 AM

Employee Post

Hello Craig,

I tested around in 10 a bit and was unable to recreate the issue. What is the link name that was emailed to you? (you dont need to include the id or hash) the 'old password' field should only show if the hash is invalid or if one was not sent (for security reasons).

Craig Parsons Replied

2/19/2014 at 9:03 AM

Hi,

I used the forgot password link from the login pop-up on the user portal, entered m email and clicked the link from the email.

Main/frmChangePassword.aspx?id=XXX&h=XXXX

Employee Replied

2/19/2014 at 12:07 PM

Employee Post

Craig,

I was actually able to replicate this... Not sure what the issue is quite yet but working on it!

EDIT: The issue has been fixed for the next build! Thank you for letting us know!

-Ash

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