Calendar and Agent Scheduling
Idea shared by Terry Duchcherer - October 3, 2014 at 1:24 PM
Under Consideration
We are an ISP and really need a help desk with the ability to schedule tickets for our field techs. Having a Calendar that gives a very quick overview of which tickets are scheduled on which day and to which tech would be a huge asset.
We are currently using Kayako but would switch in a heartbeat if you had this type of functionality.

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Employee Post
Hello Terry,
Currently there is not a mechanism in place that can be used to schedule tickets or display tickets in a calendar view.  Something such as this would be considered a feature request for future versions of the software.  
Thanks again

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