Calendar and Agent Scheduling

Idea shared by Terry D - 10/3/2014 at 1:24 PM

Under Consideration

We are an ISP and really need a help desk with the ability to schedule tickets for our field techs. Having a Calendar that gives a very quick overview of which tickets are scheduled on which day and to which tech would be a huge asset.

We are currently using Kayako but would switch in a heartbeat if you had this type of functionality.

Terry

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Employee Replied

10/3/2014 at 3:32 PM

Employee Post

Hello Terry,

Currently there is not a mechanism in place that can be used to schedule tickets or display tickets in a calendar view. Something such as this would be considered a feature request for future versions of the software.

Thanks again

Ara Bedrossian Replied

7/25/2017 at 4:07 PM

Has this been considered, we are looking for a similar feature.

Andrew Barker Replied

8/7/2018 at 11:48 AM

Employee Post

I have added this issue to our internal tracking system for future discussion.

Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com

Ara Bedrossian Replied

8/14/2018 at 11:38 AM

Actually we are looking for a similar function, being able to view tasks in a full calendar view so it's easy to see anyone's schedule visually.

any updates on this?

Andrew Barker Replied

8/15/2018 at 7:23 AM

Employee Post

This is still in our internal tracking. We have not yet had sufficient time to fully discuss this feature.

Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com

Andrew Barker Replied

3/20/2019 at 4:55 PM

Employee Post

We have been discussing ways to improve the task area, and your request got us talking about ways to include tickets in the enhancements we are discussing.

Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com

Roeland Buisman Replied

10/15/2019 at 2:17 AM

Any news about this subject?

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