Calendar and Agent Scheduling
Idea shared by Terry Duchcherer - October 3, 2014 at 1:24 PM
Under Consideration
We are an ISP and really need a help desk with the ability to schedule tickets for our field techs. Having a Calendar that gives a very quick overview of which tickets are scheduled on which day and to which tech would be a huge asset.
 
We are currently using Kayako but would switch in a heartbeat if you had this type of functionality.
 
Terry

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1
Employee Replied
Employee Post
Hello Terry,
 
Currently there is not a mechanism in place that can be used to schedule tickets or display tickets in a calendar view.  Something such as this would be considered a feature request for future versions of the software.  
 
Thanks again
0
Has this been considered, we are looking for a similar feature.
0
Andrew Barker Replied
Employee Post
I have added this issue to our internal tracking system for future discussion.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Actually we are looking for a similar function, being able to view tasks in a full calendar view so it's easy to see anyone's schedule visually.

any updates on this?
0
Andrew Barker Replied
Employee Post
This is still in our internal tracking. We have not yet had sufficient time to fully discuss this feature.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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