Browser Requirements?

Question asked by Christina Jönsson - 9/30/2014 at 1:16 AM

Answered

We are upgrading SmarterStats from 8.4 to 9.2. Both versions seems to have problems in IE11 (I can't login) and Firefox 32 (can login, but Reminders window can't be resized, search is not always working, need to reload page often....). Works fine so far in Chrome 37.

According to Help any modern browser should work: http://help.smartertools.com/SmarterStats/v9/Topics/General/Browsers.aspx

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Bruce Barnes Replied

9/30/2014 at 1:33 AM

You will need to upgrade to the most recent version of either 11.X or 12.X to reaolve the issue. Patches will not be issued for prior versions.

Bruce Barnes

ChicagoNetTech Inc

brucecnt@comcast.net

Phonr: (773) 491-9019

Phone: (224) 444-0169

E-Mail and DNS Security Specialist

Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com

Website: https://www.ChicagoNetTech.com

Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

Christina Jönsson Replied

9/30/2014 at 1:46 AM

I have IE 11.0.9600.17278 and set to install new versions automatically

Bruce Barnes Replied

9/30/2014 at 2:54 AM

You need SmarterMail 11.4 or 12.4

Bruce Barnes

ChicagoNetTech Inc

brucecnt@comcast.net

Phonr: (773) 491-9019

Phone: (224) 444-0169

E-Mail and DNS Security Specialist

Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com

Website: https://www.ChicagoNetTech.com

Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

Christina Jönsson Replied

9/30/2014 at 3:57 AM

Marked As Answer

We only use SmarterStats. After some troubleshooting I found that my IE security settings have "gone wild", after adding our site to Trusted Sites I can log in.

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