Add support for Business Hours at the department level
Idea shared by Lance Rasmussen - September 19, 2014 at 2:14 PM
Completed
Not all departments in a company follow the same business hour logic.
 
As an example, our technical support hours are 10:00am to 4:00pm, however our sales hours are 9:00am to 5:00pm.  The reverse could be said for someone like AT&T where the small and corporate business department is 7am-6pm M-F, whereas the regular consumer department is 7am-11pm M-F with 7am to 1pm on Saturday.
 
I propose the ability to have a department level business hours to accommodate incoming chats to honor these different hours.

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Totally agree with this. We have offices in different time zones and countries. So this would allow us to automatically set chat functions on/off for that brand/country.
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Art
0
Andrea Rogers Replied
Employee Post
Hi Lance and Artur,
 
I apologize that there was no reply on this thread. Business hours were moved to the Brand and Department configuration settings in SmarterTrack 11.x. 
 
Thanks! 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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