Not all departments in a company follow the same business hour logic.

 

As an example, our technical support hours are 10:00am to 4:00pm, however our sales hours are 9:00am to 5:00pm.  The reverse could be said for someone like AT&T where the small and corporate business department is 7am-6pm M-F, whereas the regular consumer department is 7am-11pm M-F with 7am to 1pm on Saturday.

 

I propose the ability to have a department level business hours to accommodate incoming chats to honor these different hours.