New System Event - Time of Day Issue

Problem reported by Phillip Adkins - 9/11/2014 at 5:24 AM

Resolved

I would like my staff to be notified when a ticket comes in after hours.

When creating a new ticket created notification event, one of the triggers available to me is the "Time of Day."

Our department's normal business hours are 8 AM to 6 PM. I set these times, drop the combobox to display "Outside" and check the "Enable" checkbox.

When I save the event, the "Outside" combobox reverts back to "Between."

If I try to set the time to read "Between" 6 PM and 8 AM, the pop-up windows gray out the AM options and I am not allowed to set the notification up any further.

Thank you for any assistance you can provide!

1 Reply

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Employee Replied

9/11/2014 at 9:29 AM

Employee Post

Hello Phillip,

The issue with the drop menu has been fixed. It was saving correctly, but not loading in the right value when re-opened. Thank you for pointing it out.

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