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Dear Support, here's a list of Custom Fields Issues that need to be fixed:
- Date & Time Field is not Pulling a Calendar and format (Very Important)
- When filling custom fields and saving them and going back to the communication Tab, the Body stops accepting information, and the work around is to click (more then less button) for the cursor to be able to work again
- Sometimes the Custom fields filled, has to be entered several times for the system to keep them (They turn blank and need refilling, especially with the Drop Down Menu) Really would be great doing some testing for all the custom fields features, there are some problems you will find once you test this...
- When using the Show on Communication View, the Custom fields doesn't act properly, sometimes the values disappear on the communication view or vice versa... Its buggy, so I had to Disable this Feature
- The Save button for the Custom Fields is very tricky, sometimes the Agents thinks they Saved the icket or Call Log, but they actually only saved the Custom Fields, and they still need to click save and send, or save for the call log, other wise they might loose the information (Some thing needs to be done to this area to make it better)
- When adding a lot of custom fields on the Call Log section, there's is no Scroll bar and this makes the save button to be hidden and some of the fields to not be easily editable, (I Have to use shortcuts, like TAB or Ctrl (-) to be able to see the rest of the fields...)
Please would be great to revisit the whole Custom Field area