Change ticket numbering from random to sequent
Idea shared by Otto Keravuori - April 5, 2015 at 9:46 AM
Declined
I think (as suggested before) there should be possibility to choose the form of ticket number. For example instead of random long number to sequent numbering etc?

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Andrea Rogers Replied
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Hello Otto,
 
SmarterTrack's ticket numbers are randomly generated. There is not a way to modify the ticket number to get a sequential order instead. This is, in part, to prevent users from guessing the next ticket number in the rotation and submitting a ticket they they may not be authorized to submit, such an unpaid support ticket.
 
This feature request has been discussed in the past. Because SmarterTrack's ticketing system heavily relies on the ticket number as it is generated now, this is not a feature that will be changed in the near future. I have changed the Status of this thread to Declined for this reason. However, please keep in mind that we have considered other changes to make the ticket number more user friendly, such as changing where the ticket number is displayed - removing it from the subject line, adding it as a Custom Field, etc.  
 
Thank you,
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com

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