Pop retrieval marking emails as read
Question asked by Dann Young - August 26, 2014 at 10:00 AM
Answered
I'm sure this question has been asked, but I can't find it. All of my users use SmarterMail webmail as their primary email system, but many of them access their mail via pop retrieval on their cell phones. When mail is retrieved from SmarterMail via pop retrieval, SmarterMail automatically marks all messages that have been retrieved as read. Is there any way (can I edit code somewhere, disable something) to turn that 'feature' off? I have had to deal with literally hundreds of complaints on this. No other mail system I've used has done this, and while I can see how for a very few people it might be helpful, for the vast majority of people it's the exact opposite.

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Robert Emmett Replied
Employee Post
Thank you, Dann, for bringing this up.  It is a known issue with a fix that will be pushed out in the next minor update.  There will be a user option and a domain/system administrator option (propagation) to enable/disable this behavior.  This planned update is scheduled for this Thursday but subject to change.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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I thought that the pop protocol uses this flag so that it knows it already download the messages?
 
Are far as I knew this was a limitation of the actual POP specs.

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