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We're migrating to new Servers and from version 5 of SmarterMail to version 13.2. However we're also using a Control Panel that manages SmarterMail, at the same time we're also updating the security requirements for user passwords to make them all more secure.
So we are setting up the user accounts with newly generated secure passwords in our Control Panel, which is creating the account in SmarterMail. Is there any way we can just copy across all the email folders and files from the old SmarterMail installation into the new SmarterMail folders, and then have SmarterMail pick those up so they can be seen in the WebMail interface?
For example we have a user Sue, who has a few GB of email filed into 159 different folders, so we first created her account in the Control Panel, which set up the account in SmarterMail 13.2. We then copied all the email files and folders (not any .XML config files) from the older installation into the Mail folder for the new one, but SmarterMail doesn't recognise them - is there a correct way to do this?