I noticed over the years that if there are a handful of new emails going to an email account, when the ticket system POPs those emails, it only pulls the newest one, but leaves the rest and never creates a ticket for them. As if they dont even exist. Which is huge problem. Now if you send 1 at a time over a period of time, it works fine. We are not popping every minute to help with the issue, but still doesn't fix it.

 

FYI:: using the latest build.