POP Multiple Tickets/Emails in que
Problem reported by Daniel Sproul - 3/17/2015 at 2:56 PM
Not A Problem
I noticed over the years that if there are a handful of new emails going to an email account, when the ticket system POPs those emails, it only pulls the newest one, but leaves the rest and never creates a ticket for them. As if they dont even exist. Which is huge problem. Now if you send 1 at a time over a period of time, it works fine. We are not popping every minute to help with the issue, but still doesn't fix it.
 
FYI:: using the latest build.

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Employee Replied
Employee Post
Hello Daniel,
 
Thanks for the information. I would look at the Ticket Settings to ensure that you do not have the option selected : 'Enable duplicate address check when importing tickets.' This may cause the emails to not be imported in a timely manner.
 
Log in as the System Administrator. Click on Settings | Ticket | Ticket Settings.
 
Thanks.
 
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Daniel Sproul Replied
That was it! You all beyond ROCK!  Over a year it was driving us nuts.  That's for the quick response and solution!

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