Regarding spam

Problem reported by gaurav goyal - 2/10/2015 at 4:41 AM

Submitted

I have smartermail 10.7 . i have approx 150 domains register in smartermail server. When i am sending a mail with any domain mail id all mail are going into spam. no one domain are sending spam and my Ip is also not blacklisted. Please tell me what can i do.

21 Replies

Reply to Thread

Employee Replied

2/10/2015 at 1:00 PM

Employee Post

Hi Gaurav. We would really need a support ticket in order to see why your mail is being marked as spam.

gaurav goyal Replied

2/10/2015 at 11:56 PM

Thanks for your reply, I have two smartermail pack both have same problem. Please provide me some advice what can i do for resolved this issue.

gaurav goyal Replied

2/11/2015 at 6:43 AM

how to set DKIM in plesk.????????

Linda Pagillo Replied

2/12/2015 at 6:26 AM

Hi Gaurav. You said that when you send a message out from any of your domains, the messages are going to the spam folder. Do you mean the recipient's spam folder?

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

gaurav goyal Replied

2/12/2015 at 6:30 AM

yes, only gmail recipient got mail in spam.

Linda Pagillo Replied

2/12/2015 at 6:59 AM

Are you saying that only gmail recipients are seeing your mail in their spam folders? What about other recipients like yahoo, aol etc...?

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

gaurav goyal Replied

2/12/2015 at 7:25 AM

yes, i am getting only in gmail spam folder.

Linda Pagillo Replied

2/12/2015 at 7:53 AM

Can you send a test email to your gmail account and then post the headers here?

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

gaurav goyal Replied

2/12/2015 at 7:55 AM

Delivered-To: gaurav.ggc@gmail.com Received: by 10.202.224.67 with SMTP id x64csp495691oig; Thu, 12 Feb 2015 06:52:17 -0800 (PST) X-Received: by 10.66.63.106 with SMTP id f10mr7321958pas.0.1423752737210; Thu, 12 Feb 2015 06:52:17 -0800 (PST) Return-Path: Received: from bwin.pcubelive.in (mx2.thesecurededicatedserver.com. [198.52.105.29]) by mx.google.com with ESMTP id fk1si3229119pab.10.2015.02.12.06.52.16 for ; Thu, 12 Feb 2015 06:52:17 -0800 (PST) Received-SPF: pass (google.com: domain of info@makemarkettips.com designates 198.52.105.29 as permitted sender) client-ip=198.52.105.29; Authentication-Results: mx.google.com; spf=pass (google.com: domain of info@makemarkettips.com designates 198.52.105.29 as permitted sender) smtp.mail=info@makemarkettips.com; dkim=pass header.i=@makemarkettips.com DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; d=makemarkettips.com; s=makemarkettips.com; h=received:from:to:subject:date:reply-to:message-id:mime-version :content-type:x-originating-ip; b=bhUu6tmPJQUksTsgGIMKptwLe0kUxY9PvavnZ6HQHzFvbS20Pq3ztriIsvsOYaE0F nDsb346R9p2yoBq3GzouDEMBM5PG6aCZpfi5M2vFQeLUW5N+AHa9DZ9C8v1LWPTmK 5sT5fZFrfpHdMfw7Zcjc9JYqD8FDq6Iq3Vjj/Dcgs= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=makemarkettips.com; s=makemarkettips.com; h=x-originating-ip:content-type:mime-version:message-id:reply-to :date:subject:to:from; bh=T/M+lNugf5Jkr1EuYQUv8CoWvgaebBev9s7oCjVvImo=; b=hvCGLqrH6uoIhCfs3W+qrAJ7bV8pZmA1JEmeD/jphvkwHiT04DwAMdGqIaEhkbGhi xDSUHBr0xjc9YV0G5GGIZO5fZccidj5H0zBNbq0S9ICPByDG+vn3cff97bL3PSRtU vhhQJiKPGJPu6oqsysQZiESKNrZrBU8MCDhSUMY4E= Received: by mx2.thesecurededicatedserver.com via HTTP; Thu, 12 Feb 2015 20:21:53 +0530 From: "info@makemarkettips.com" To:

Linda Pagillo Replied

2/12/2015 at 8:40 AM

Thank you. Can you please send me a test email at linda@lpdynamix.com? I want to see what my anti-spam program thinks about your messages.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

gaurav goyal Replied

2/12/2015 at 8:44 AM

Ok, check your mail id.

Linda Pagillo Replied

2/12/2015 at 9:48 AM

Thank you. One more request.. can you please send another test to my gmail account? It is lpadnet@gmail.com.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

gaurav goyal Replied

2/12/2015 at 11:11 AM

Please check and update me, Thanks in advance

Linda Pagillo Replied

2/12/2015 at 11:23 AM

Thank you. I received your message to linda@lpdynamix.com in my Inbox, but your message to lpadnet@gmail.com landed in my Gmail spam folder. The anti-spam program that I use on linda@lpdynamix.com sees your IP as clean and the message you sent didn't appear to have any major attributes of spam. Gmail's anti-spam system may be looking for several other attributes. What you need to do is visit the following link and make sure your sending server is in compliance with the rules that Gmail requires: https://support.google.com/mail/answer/81126. Even though I'm sure you are not a "bulk sender", some larger email service providers such as Yahoo, Hotmail, AOL, Gmail, etc.. require that you meet their standards in order to have your mail continuously delivered to their user's inboxes. I hope this info helps you. Good luck!

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

gaurav goyal Replied

2/12/2015 at 11:25 AM

Thanks a lot.

gaurav goyal Replied

2/12/2015 at 11:27 AM

sorry i did not understand you link, please can you explain what is the use of this link.

Linda Pagillo Replied

2/12/2015 at 11:52 AM

Here is the link again: https://support.google.com/mail/answer/81126 That link explains Gmail's sender compliance rules and guidelines. It is for people running mail servers which send to Gmail servers. It is to help ensure that mail from your server is delivered to Gmail user's inboxes and not their spam folders. Read through the link and make sure that your server is set up in accordance to their guidelines. Thanks.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

gaurav goyal Replied

2/12/2015 at 11:55 AM

Thanks but i was already read this article but it is not the solution of my problem.

gaurav goyal Replied

2/12/2015 at 11:55 AM

Thanks for giving your time.

Linda Pagillo Replied

2/12/2015 at 12:22 PM

My pleasure. Are you sure that you are in complete compliance with their guidelines? If not, you will probably continue to have the issue you are having.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

Rakesh Jaiswal Replied

4/10/2015 at 5:29 AM

There are so many things have to do for Smarter mail Setup. if you permit me, i can see your configuration. mail me at : RakeshJaiswal@Jaiswaljee.Com

Rakesh Jaiswal Technical Consultant

Back to Community Threads

Please leave this box unchecked

21 Replies

Reply to Thread

Tags

Related Knowledge Base Articles