Smartermail Upgrade from Professional Version 4.3.2903 to Ver 12

Question asked by Michael Barber - 2/4/2015 at 11:06 AM

Answered

I need to upgrade from a very, very old version of Smartermail 4.3 to Ver 12. Can someone tell me the exact KB article I need to follow for this?

It is unclear to me if I need to uninstall SmarterMail or not. I'm moving SO MANY versions the KB doesn't seem to address my issue.

14 Replies

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Employee Replied

2/4/2015 at 1:06 PM

Employee Post Marked As Answer

Hi Michael,

You can follow the knowledge base article below (please note step 4) but a an extra step will need to be taken since you are upgrading from such an older version. You will need to go to version 7 first as there is a major file structure change there. Based on the size of your install the process could take some time. Then after version 7 is complete upgrade to versions 13. All this is noted in the knowledge base article below.

http://portal.smartertools.com/kb/a2856/major-upgrade-of-smartermail.aspx

Michael Barber Replied

2/4/2015 at 2:47 PM

Thanks Brian. However, that KB seems to cover going from Version 8 to version 13. What about going from version 4 to version 7. Do I just install directly on top? Or, is the upgrade process from Version 4 to 7 exactly the same? Also, will be license for 13, allow me to get version 7? And, when does it do the version 7 file structure change...is there something special for that or does the install handle that change on its own?

Employee Replied

2/4/2015 at 3:04 PM

Employee Post

Hi Michael,

You will want to uninstall version 4 then install version 7. After the update is complete uninstall version 7 and install version 13. You never want to install on top of an existing version.

Michael Barber Replied

2/4/2015 at 4:05 PM

So a version 12 license will work with version 7?

Joe Wolf Replied

2/4/2015 at 4:08 PM

No, but you will only be on version 7 long enough for it to convert the file structure. Then uninstall V 7 and install V 13.

Thanks, -Joe

Michael Barber Replied

2/4/2015 at 4:15 PM

Ok, so I never even log in to make sure its working....

Employee Replied

2/4/2015 at 4:16 PM

Employee Post

Michael, all SmarterTools licenses are backwards compatible. This means you can use a newer license on any older version. Your version 12.x license can be used to activate a version 7.x installation. After your upgrade to 7.x, you can log in and make sure everything is working correctly. Then continue your upgrade process to version 12.x.

Michael Barber Replied

2/4/2015 at 4:20 PM

Great!

Michael Barber Replied

2/6/2015 at 4:02 PM

I uninstalled and then installed version 7 but it won't work. I switched it to asp.net 4.0 but it fails with this error message: Unable to find assembly 'SmarterMail.Config, Version=7.6.4100.17018, Culture=neutral, PublicKeyToken=c39d3348656e516c'.