How to handle forwarded emails from an employee to smartertrack

Question asked by Heimir Eidskrem - 1/29/2015 at 5:14 PM

Unanswered

We are new with smartertrack.

We have clients that will email an employee and the employee will forward the email to the ticket system.

The employee will get the auto response with the ticket number.

How can we resend the ticket number response to the client and how can we change the ticket from the employee to the client?

Thanks.

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