Ugh I was hoping this was not the case.
This immediately prevents me from using it. We can't have third party links in ANY of our online tools. This would immediately cause my company to fail audits from some of our customers who are looking be sure we provide a secure, private resource where sensitive company information is posted. As Cyber-Security becomes more of an issue in the corporate technology world, Its become a bigger 'no-no' to tell the world 'hey my site is powered by xxx'.
In the majority of the 'vendor questionnaires' that we have filled out in the past year we are asked if we have an online support tool. We are asked if it is internal or hosted. We are asked if it is 'discrete'. By tacking your name to the bottom of the portal, we're immediately at issues because of privacy and confidentiality concerns.
We are asked the same question about the security our mail, our website etc.
I really hope you guys really re-consider this stance. Until then I'll have to stay with Freshdesk.