Sorry you never received the password reset email. Just to confirm, this is for your SmarterTools login that is used on the portal and My Account, correct?
You may try contacting our sales team for further assistance with this. They can check out whether the password reset email got delivered and, if needed, help you out with a manual password reset. You can use the live chat button to the left, submit a ticket at the Tickets button up at the top or call 877-357-6278.
Hope this helps! Please keep us updated on the progress so we can change the thread status accordingly.