How do I turn off file attachment filtering? At least for the email attachments. As in "just ignore the file extension list and allow just any attachment" (and yes, I'm aware of the security implications but with our properly trained support team we are willing to take the risk)

 

The frequent issues we are having is that emails containing other email(s) copy-pasted into them - those attachments get blocked by SmarterTrack with the "The user attempted to send a file through email with an extension that is not allowed: Attachment 1" error note on the ticket. Quite often those .eml or .msg attachments don't even have a name.

 

This issue is described in some detail here - http://portal.smartertools.com/community/a925/mail-as-an-attachement.aspx

 

So, is there any option to allow just any attachment into SmarterTrack?

 

Thanks!